Shipping & Returns

Precision in Delivery, Clarity in Returns – Supporting Archers Worldwide

At Merlin Archery Shop, we understand that your archery equipment is an extension of your passion. Just as you rely on precision in your shot, we commit to accuracy and care in delivering your gear and handling any returns. This policy outlines our shipping methods and our straightforward returns process, designed with the archer in mind.

1. Shipping Information

We ship to archers across the globe (excluding some remote regions and parts of Asia). Our goal is to get your carefully selected equipment to you securely and efficiently.

Order Processing & Delivery Timelines

• Order Processing: All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email with tracking details once your order ships.
• Shipping Methods & Costs:
  • Standard Shipping ($12.95): We use reliable carriers like DHL or FedEx. Delivery typically occurs within 10-15 business days after dispatch.
  • Free Shipping: For orders over $50, we offer free shipping via EMS. Delivery for this service typically takes 15-25 business days after dispatch.
• Tracking: All shipments include a tracking number. Please use it to monitor your package’s journey.
• Delivery Issues: If you experience significant delays or issues with delivery, please contact us immediately at [email protected].

2. Our Returns Philosophy

Just as a well-fletched arrow flies true, we believe in a fair and transparent returns process. We stand behind the quality of every product, from our detailed 3D Animal Targets and 3Di Targets to our essential Allen Key & Torx Sets and Alignment Aids. If your purchase doesn’t meet your expectations, we’re here to help.

3. Eligibility for Returns & Exchanges

To qualify for a return or exchange:

• The item must be unused, unassembled, and in its original saleable condition.
• It must include all original packaging, tags, manuals, and accessories.
• The return must be initiated within 15 calendar days of the delivery date.
• You must provide proof of purchase (order number or receipt).

4. Step-by-Step Return/Exchange Process

1. Contact Our Team (Required First Step):
   Email us at [email protected] with your order number and item details. We will provide a Return Merchandise Authorization (RMA) number and the correct return address. Please use the subject line “Returns – [Your Order Number]”.
2. Prepare Your Package:
   Securely repack the item in its original packaging with all parts. Include a copy of your receipt or a note with your order number and RMA number. We strongly recommend using a trackable shipping service.
3. Ship to Our Workshop:
   Send your package to the address provided in your RMA instructions:
   Merlin Archery Shop, 94 Magdalen St, Norwich, GB NR6Y 4NU, United Kingdom.
   
   Note: The customer is responsible for return shipping costs unless the return is due to our error or a defective product. We cannot be responsible for items lost in transit without a tracking number.
4. Inspection & Completion:
   Our team will inspect the returned item with the meticulous care of an Arrow Inspector. We will notify you via email about the status of your refund or exchange once the inspection is complete.

5. Refund Timeline & Method

• Processing Time: After we receive and approve your return, refunds are processed within 5-10 business days.
• Refund Method: The refund will be issued to the original payment method used at purchase (Visa, MasterCard, JCB, or PayPal).
• Deductions: The original shipping fee (e.g., the $12.95 Standard Shipping charge) is non-refundable. For exchanges, we will cover the standard shipping cost to send the replacement item to you.

6. Items That Cannot Be Returned

7. Damaged, Defective, or Incorrect Items

If your order arrives damaged, is defective, or is not what you ordered, please contact us within 48 hours of delivery. We will arrange a prepaid return label and expedite a replacement or full refund at no cost to you. Photos of the packaging and product are extremely helpful for our assessment.